Consulting & Strategy
We connect technology decisions to clinical, operational and business priorities through assessments, roadmaps, platform evaluation and governance guidance.
CustoNexus Services
Healthcare Consulting & Professional Services
Our professional services give healthcare organisations practical guidance and accountable delivery support for technology, operations and organisational improvement.
What We Provide
Explore Professional Services
Consulting, project delivery and managed support for healthcare organisations, with selected technology, electrical and electronic side projects for other customers.
Key capabilities
- Technology readiness assessments
- Digital strategy and roadmaps
- Project and implementation support
- Security and access-control reviews
- Change, training and adoption support
- Managed support and optimisation
- Selected non-healthcare side projects
Project & Change Delivery
We provide project planning, implementation coordination, quality oversight, stakeholder communication, training and adoption support.
Security, Support & Resilience
We help organisations review access controls, strengthen operational resilience, coordinate support and plan meaningful enhancements over time.
Side Projects Beyond Healthcare
Healthcare remains our primary focus, but we also accept suitable side projects from individuals and organisations in other sectors. These may include websites, applications, consultations, project management, and the assessment or repair of electrical appliances and electronic devices. Each request is evaluated individually for safety, feasibility, parts availability, scope and fit before we commit to the work.
Our Delivery Roadmap
From the Initial Challenge to a Measurable Outcome
Consulting, project delivery and selected side projects follow a clear process that aligns scope, resources, collaboration, payments and handover.
- 01
Discovery & Problem Definition
You explain the challenge, current environment, desired outcome, stakeholders, timeline and constraints. For repair work, we also collect device, condition and fault information.
- 02
Assessment & Recommended Approach
We assess feasibility, risk, required expertise and the most practical delivery method. Where useful, this includes a diagnostic session, preliminary review or clarification workshop.
- 03
Proposal, Deposit & Scheduling
We provide the proposed scope, deliverables, responsibilities, timing and commercial terms. A suitable deposit or first scheduled payment activates the engagement and secures the required resources.
- 04
Delivery & Collaboration
We perform the agreed consultation, planning, management, technical or repair work. Progress is communicated clearly, and decisions or material changes are documented and approved.
- 05
Review, Acceptance & Balance
We present the outputs or completed work for review against the agreed acceptance criteria, resolve in-scope items and collect the remaining balance or milestone payment.
- 06
Handover & Continued Support
We hand over deliverables, recommendations, records or repaired items and explain the next steps. Follow-up consulting, project support or managed services can continue under a separate agreement.
The proposal confirms whether fees are hourly, fixed-scope, milestone-based or monthly, as well as deposits, expenses, revision limits, deliverables and acceptance criteria.
Indicative Pricing
Plan Your Professional Services Budget
These ranges help with early planning. Your written quotation will confirm the exact scope, deliverables, assumptions and price before work begins.
Consultation or Advisory Session
R750 - R1,500 per hour
Focused technology, operational, project or digital guidance. Larger assessments and written recommendations are quoted as a defined engagement.
Project Planning & Management
R8,000 - R45,000+
Fixed-scope or monthly support depending on project duration, complexity, stakeholders, reporting and level of delivery ownership.
Electrical or Electronics Assessment
R50 - R750
Initial assessment for suitable non-healthcare appliances or electronic devices. Pricing depends on the equipment type and diagnostic work required; collection, travel and specialist testing may be additional.
Electrical or Electronics Repair
R50 - R5,000+
Indicative labour range based on equipment type, fault and complexity. Components, replacement parts and external specialist work are quoted separately.
Important: Side-project pricing depends on feasibility, safety, condition, parts availability and the work required. Custom websites and applications for non-healthcare customers follow the technology ranges above and remain fully custom-built rather than template-based. All amounts are indicative South African rand ranges and may change when requirements are confirmed.
Let’s Discuss Professional Services
Tell us what your organisation needs and we will help identify a practical next step.